FAQ – Frequently Asked Questions

1. How long does shipping take?
Orders are processed within 1–2 business days. Standard delivery within Australia takes 3–7 business days.

2. Do you offer free shipping?
Yes, we offer free shipping on all Australian orders over $120.

3. Do you ship internationally?
Currently, we only ship within Australia.

4. Can I return or exchange my order?
We do not accept returns or exchanges for change of mind. Only faulty, damaged, or incorrect items are eligible for a return. Please contact us within 7 days if there is an issue.

5. Are the crystals natural?
Yes, all of our crystals are natural. Each piece is unique and may have slight variations in color, shape, or size.

6. Do you offer gift wrapping?
Yes! All orders are carefully packed. If you are purchasing a gift, you can leave a note at checkout.